FAQ

FAQ

We offer a range of services to meet the needs of every client. Have something else in mind? Inquire on our Contact Us page.

Trash Pick Up FAQ’s

  • Simply subscribe online or request a one-time pickups by texting “Trash” to (863) 343-1616 follow the prompts to either subscribe or request when needed. Once we receive your request for the pick up we’ll be there within your requested pick up time slot.


  • Trash Dash is only available at participating apartment communities where Stat Cleaning has approval to operate.


  • Membership plans include up to 12 pickups per month, subject to the terms of the membership plan.


  • Members may submit up to two pickup requests per day, subject to availability and operating hours.


  • Hazardous materials, chemicals, construction debris, furniture, appliances, medical waste, and any items prohibited by local laws or property rules are not accepted.


  • You may submit another pickup request during the next available service window, subject to your plan limits and availability.


  • Yes. Subscription services automatically renew according to the billing cycle selected at signup unless canceled before the next billing date.


  • Customers can manage their subscription through the customer portal provided at checkout or Text “#Manage” to (863) 343-1616 to receive the portal link. For any assistance please contact our office number (863) 339-3002


  • Refund requests must be submitted through our website contact form or by calling our business phone number. Refunds are reviewed on a case-by-case basis and are issued solely at the discretion of Stat Services LLC. Services already rendered and subscriptions not canceled before renewal are generally non-refundable.



Carry Assistance FAQ’s

  • For $28.99 per month, your household receives up to five (5) Carry Assistance visits each month. Every visit may be used for a Small, Medium, or Large Carry Assistance request. Members receive priority scheduling, may submit requests during available operating hours, and anyone living in the subscribed apartment may use the membership. Unused visits do not roll over, and any additional visits beyond the five included monthly visits are billed at our standard service rates.

  • Text #CARRY to (863) 343-1616 or submit a request through our website. Select your request size (Small, Medium, or Large), choose an available one-hour service window, complete payment, and our team will carry your approved items from your vehicle to your apartment door.

  • The Carry Membership is designed to make apartment living more convenient by providing your household with up to five (5) Carry Assistance visits each month for one affordable monthly price of $28.99.

    Each visit may be used for a Small, Medium, or Large Carry Assistance request at no additional charge. Whether you need help carrying groceries, cases of water, pet food, luggage, or other approved household items from your vehicle to your apartment door, your membership has you covered.

    Carry Memberships are household-based, meaning anyone living in the subscribed apartment unit may use the included monthly visits. Membership benefits are valid only for the registered apartment address within participating apartment communities and may not be transferred to another residence.

    Members may submit Carry Assistance requests during operating hours by selecting an available one-hour service window through our website. Carry Members receive priority scheduling over non-members whenever possible.

    Unused monthly visits do not roll over to future billing periods. Once all five included visits have been used, additional Carry Assistance requests may still be scheduled at our standard service rates.

    Our Promise: We strive to complete every Carry Assistance request within one (1) hour of submission during operating hours. If we cannot meet that commitment, you will automatically receive a prorated refund amount of $5.80 back to what ever payment method that was used and you’ll be contacted with an update. If your request can still be completed after the one-hour timeframe, we will continue to fulfill the service at no additional cost. If we’re unable to complete your request, we’ll notify you as soon as possible.

  • Yes. Carry Memberships are household-based, not person-based. Anyone living in the subscribed apartment unit may use the membership’s included Carry Assistance requests. This makes it easy for spouses, roommates, and other household members to enjoy the convenience of Carry Assistance throughout the month. Membership benefits are limited to the registered apartment address and may not be transferred to another residence or apartment community.

  • No. Carry Memberships are valid only for the registered apartment unit at the time of enrollment and may only be used within participating apartment communities. Memberships are non-transferable and cannot be shared between different residences.

  • No. Carry Assistance is currently available only for residents of participating apartment communities during our operating hours.

  • We can assist with groceries, cases of water, pet food, luggage, small packages, and most everyday household items weighing 75 pounds or less per item.

  • We do not transport furniture, appliances, construction materials, hazardous chemicals, weapons, illegal items, or any item weighing more than 75 pounds.



  • Hazardous materials, chemicals, construction debris, furniture, appliances, medical waste, and any items prohibited by local laws or property rules are not accepted.

    • Small (1–10 items): $4.50

    • Medium (11–20 items): $6.50

    • Large (21+ items): $8.50

  • No. For safety and liability reasons, our employees never enter apartments. We will hand your items to you at your door or place them safely outside your door if requested.

  • If you’ve selected Door Drop-Off, we’ll place your items safely outside your apartment door whenever possible. If you’ve requested Hand to Me and we don’t receive a response within 2 minutes, your items may be left safely at your door.

  • Yes. No individual item may weigh more than 75 pounds.

  • Employee safety comes first. If conditions are unsafe due to weather, unsafe stairs, poor lighting, aggressive animals, or other hazards, we’ll cancel the request and issue a full refund.

  • Requests are completed during your selected one-hour service window. If we are unable to complete your request within that window, you’ll receive a full refund.